Shaw's Star Selling System makes our warranties easy to understand and, even more importantly, easy to compare.

Shaw's Star Selling System is a labeling approach that assigns specific criteria for each of three carpet categories: 3-Star, 4-Star, and 5-Star. The system works across all of Shaw's residential brands.

Although there are a few exceptions within categories, the packages of features and benefits for each of the star ratings are outlined below:

3-Star

Residential products in this category carry the following warranties:

• Shaw Limited 5-Year Quality Assurance Warranty (warranty against manufacturing defects)
• Limited 5-year generic stain warranty (Stain Safety™ or other)
• Limited 5-Year TEXTUREGARD® texture retention warranty, if the product meets stringent performance requirements and rating guidelines.

4-Star

Residential products in this category carry the following warranties:

• Shaw Limited 7-Year Quality Assurance Warranty
• Limited 7-year stain and soil warranty (either Shaw's R2X™ Stain and Soil Repellent, DuPont
• Stainmaster™, or Scotchgard™ Soil and Stain Release)
• Limited 7-year texture retention warranty, if the product meets stringent performance requirements and rating guidelines.

5-Star

Residential products in this category carry the following warranties:

• Shaw Limited 10-Year Quality Assurance Warranty
• Limited 10-year stain and soil warranty (either Shaw's R2X™ Stain and Soil Repellent, DuPont Stainmaster™, or Scotchgard™Soil and Stain Release)
• Limited 10-year texture retention warranty, if the product meets stringent performance requirements and rating guidelines
• 30-Day Customer Satisfaction Guarantee
• 5-Star products are also backed with SoftBac®Platinum which carries a ten-year no-wrinkle/no re-stretch guarantee.

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